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Troubleshooting
Installation IssuesAura Connection IssuesAccount Creation IssuesChat Thread IssuesFAQ

Installation Issues

Sometimes Aura may fail to install or upgrade properly (due to running background process such as UE, Aura, or Python) and will cause issues with Aura at start-up. The installer will attempt to detect and close these background processes, but there are instances where it can fail to do so. A clean re-install will typically solve this. To execute a clean re-install, follow these steps:

  1. Confirm that no instances of Unreal Engine or Aura are running fully closing Unreal Engine and Aura. Check that the Aura instance in the system tray has closed (force close it if not).

  2. Go to Windows settings 'Add Remove Programs' and uninstall both entries of Aura.

  3. Next, clean up Aura from the following directories:

 {username}/AppData/Local/Programs/aura-client  
 {username}/AppData/Roaming/aura-client  
 Program Files/Epic Games/UE\_5.X/Engine/Plugins/Marketplace/Aura  
 {gameproject}/Plugins/Aura  
 {gameproject}/Saved/.Aura
  1. Afterwards, re-install Aura.

Common Causes:

  • Unreal Engine or Aura-related process is running (check task manager)

  • Target installation folder is write-protected/read-only or user does have write permission (commonly caused filesystem locks from VCS like Perforce).

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